Return & Refund Policy

Customer Care Policy

We want you to be completely satisfied with your purchases. Please review our return and refund policy below.

 

1. Returns

If, for any reason, you are not entirely satisfied with your purchase, we're here to help make it right.

 

2. Eligibility for Returns

  • You may return an item within 30 days from the date of purchase.
  • To be eligible for a return, your item must be unworn, unwashed, in the same condition that you received it, and with all original tags attached.
     

    3. Return Process

    To initiate a return, please follow these steps:

    • Contact our customer support team at MAXGRG to request a Return Address (RA).
    • Once you receive the RA, securely package your clothing item, including all accessories and parts, and include a copy of the packing slip or proof of purchase.
    • Clearly write your order number on the outside/inside (Leave a Note) of the package.
    • Ship the package to the address provided by our customer support team.
    • We want to be transparent and fair with our policies, and as such, we do not offer compensation or overcharge for return postage cost. Thank you for your understanding.
       

      4. Refunds

      Upon receipt of your returned clothing item and inspection, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow 3 to 5 business days for the refund to appear in your account.

       

      5. Return Shipping Costs

      You will be responsible for the cost of return shipping.

       

      6. Exchanges

      If you wish to exchange a clothing item for a different size or color, please contact our customer support team. Exchanges are subject to product availability.

       

      7. Damaged or Defective Items

      If you receive a damaged or defective clothing item, please contact us immediately. We will arrange for a replacement or refund.

       

      8. Contact Us

      If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us MAXGRG.

       

      We reserve the right to update or modify this return and refund policy at any time without prior notice.

      Please check this page periodically for any changes.

      Thank you for shopping with MAXGRG Store. Your satisfaction is our top priority.